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How to troubleshoot common floor care problems

Common Floor Problems

Problem Most Common Causes Solution
Poor Gloss Insufficient coats applied or recoat schedule off Scrub, rinse, and apply additional coats (maintain 4 to 6 coats)
Thin coats of finish Apply in medium to full coats; avoid wrung-out mops
Wrong scrubbing or buffing pads/brushes used (usually too aggressive) Use red or green pads for routine scrubbing; blue or black pads for deep scrubbing; approved pads or brushes for buffing; on uneven floors use an appropriate brush
Excessive amount of sand and grit on floor Use approved mats, dust mop frequently, and remove grit outside doors
Floor not properly rinsed before recoat Strip, rinse well, and apply new finish
Streaks in Finish Recoating too soon before prior coat has dried Strip, rinse, and reapply; with most finishes, allow at least 15 minutes after finish is dry to the touch before recoating—do not recoat if mop drags
Floor finish applied over factory finish on new tile Strip thoroughly, rinse and reapply finish
Dirty mop or equipment used Insure equipment is clean before applying finish
Floor finish frozen or stored in extreme heat Replace damaged product, strip, rinse, and reapply finish
Contaminated finish put back in container Do not save leftover finish in container for future use—dispose of it
Finish applied with new cotton mops before soaking/cleaning them Soak and clean new mops thoroughly; use rayon mops to apply finish
Incorrect concentration of cleaner Follow recommended dilution ratios
Dirt coated into floor finish Strip, rinse, and reapply finish; deep scrub finish properly before recoating
Outside dirt, sand and grit ground into finish Use approved mats and runners
Ineffective daily cleaning (particularly with high speed equipment) Damp mopping may not be sufficient; use auto-scrubber daily with proper cleaner and pads
Powdering/Poor Adhesion of Floor Finish Factory finish not stripped from new tile before finishing Thoroughly strip, rinse, and reapply finish
Applying coats too thinly Apply in medium to full coats (avoid wrung-out mops)
Wrong buffing pads or brushes used (too aggressive) Use recommended pads or brushes
Burnishing a finish designed for low speed buffing or spray buffing Match the finish to the maintenance procedure
Floor not thoroughly cleaned or rinsed before finishing Before applying finish, floor must be thoroughly cleaned and rinsed
Scuffing and Scratching of Finish Wrong scrubbing or buffing pads/brushes used Use recommended pad or brush for each procedure
Excessive dirt and grit on floor Use approved mats and dust mop frequently
Floor finish film is too thick from excessive recoating Deep scrub with a black pad before recoating (maintain 4 to 5 coats)
Not scrubbing or buffing often enough Separate main from secondary traffic areas and schedule appropriate maintenance


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